This year, as usual, I'll attend to Joomla and Beyond, the most important conference in Europe about Joomla; it will be held in Königstein (Germany) from May 30th to June 1st.
However, this year there's a twist: I'll hold a session title Tricorder: diagnose and heal your software, without the science fiction.
In this session I'll share my experience while working with Akeeba Backup about how you can automatically analyze the logs you application is producing.
A well written log analyzer could help you providing a first level of support, avoiding a lot of tickets that could be answered by pointing the user to the manual page (the good, old, RTFM :D )
I'll upload the slides of my session as soon as they would be available.
UPDATE You can find the slides in the full page artcile